Fantastic service, Rachel from mather & Murray helped us all the way, let us know what was possible in terms of mortgage, explained process, sorted life insurance policies for us, even formally complained to
Insurance company on our behalf for Delay in starting policies. She was on hand to answer questions, no question was a silly one. Response to emails was always swift and was kind to let us know when there would be a Delay due to being out of the office, but had someone look after our case while she was away. Used Rachel on two occasions before and really felt like she held our hand as always and is as excited as we were on completion of house purchase. Will definitely be using Rachel and Mather and Murray for our future needs, professional with a personal touch. Thankyou
Response from the owner:Thank you, Joe, for such an amazing and detailed review. We’re delighted to hear that Rachel supported you so thoroughly throughout your mortgage and protection journey, and that you felt informed and reassured every step of the way.
Going the extra mile for clients is exactly what we strive for, so it’s fantastic to hear that Rachel’s communication, support during delays, and even handling issues with the insurer made such a positive difference. It also means a lot that you’ve trusted Rachel on multiple occasions over the years.
We believe financial advice should combine professionalism with a personal touch, so your feedback really captures what we aim to achieve as a business.
Our support continues from here. We’ll be in touch ahead of your next mortgage and insurance reviews to make sure everything remains suitable and competitive, and of course you can contact us any time you need advice or support in the meantime.
On behalf of Rachel and everyone at Mather & Murray Financial, thank you for your continued trust and recommendation — we truly appreciate it.